Ambulance Dispatcher – Exeter
The closing date is 07 June 2026.
Opportunities have arisen within South Western Ambulance Service in the Clinical Hubs for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.
Part‑time hours will be considered through the flexible working application.
The role is 24/7, 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.
All shortlisted candidates will be invited to attend an assessment centre, date TBC.
*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.
Main duties of the job
Your background
- 4 GCSEs at C grade or above, including English (or equivalent)
- Good oral communication skills
- The ability to be tactful and diplomatic as required is also necessary
- Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)
- Ability to work calmly under pressure
What we can offer you
- Starting salary of £26,530
- Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
- 27 days annual leave plus additional bank holiday leave allocated
- Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.
- Significant career progression opportunities within the Clinical Hub and wider trust.
Please note, we will be recruiting to a holding pool for our next course intakes.
Job responsibilities
Please see the attached Job Description and Person Specification for more information about the role.
Right to work / Certificate of Sponsorship
This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa
Person Specification
Qualifications
- 4 GCSE’s (or equivalent) at Grade C or above including English
- Experience in dealing with a diverse range of people in a customer/patient environment
- Experience of inputting data accurately and quickly using a Keyboard
- Experience in working in the voluntary or health sector
- Experience using a telephone / computer as a regular means of communication in a work environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South Western Ambulance Service NHS Foundation Trust
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