Overview
Mears Group is one of the UK’s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences.
Role and Location
Customer Service OOH Agent
Location: Milton Keynes
Contract: Full-time, Permanent, Night Shift, 4-on-4-off rotation, 8pm-8am
Salary: £26,477.31 per annum
Responsibilities
- Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments
- Accurately diagnose repairs by using the branch operating system
- Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders
- Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time
Role Criteria
- Customer service focused
- IT literate especially Microsoft
- Ability to deal with challenges and complaints
- Reliable and hardworking
- Excellent verbal and written communication skills
Desirable
- Call centre experience
- Background in repairs
Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day (e.g. Drayton Manor)
- Paid volunteering leave
- Mears Rewards – discounts on groceries, holidays, eye tests and more
- Share save scheme
- Family friendly policies
Requirements
- All roles require entitlement to work within the UK; visa sponsorship is not offered
- Roles are subject to relevant Background, Identity & Security checks before commencement of employment
Apply below or to discuss your application further; contact: Olivia Elias (olivia.elias@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
We are committed to fostering a diverse and inclusive environment and are a Disability Confident employer, valuing individuality and equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved related recognitions.
#J-18808-Ljbffr…