Housing
Maintenance Assistant
Grade G – £26,824 to £28,598 per annum
37 hours per week
2 x Permanent Post
Responsibilities
We are looking for an enthusiastic, self‑motivated and committed team player to join our Repairs and Maintenance Team in Asset Services. The role involves managing WDC’s housing repairs and maintenance for tenanted properties and acts as the front line within our Contact Centre.
The incumbent will handle incoming calls, arrange inspection appointments and issue appropriate work orders to contractors, maintain a high level of organisation with administrative and service support tasks, engage with customers and contractors, and support the administration of works through to satisfactory completion.
Key duties include assessing and resolving enquiries and service requests from tenants via telephone and electronic channels, making decisions within established procedures and quality standards to maximise customer satisfaction, and ensuring first‑class customer service.
Qualifications
Proven experience in a customer service environment within a telephone contact centre.
Ability to deal directly with the public and demonstrate a commitment to high‑quality customer service.
Experience in social housing and/or domestic repair and maintenance sectors is highly advantageous.
Working Arrangements
Intention is for the post holder to work predominantly from home; however, attendance at WDC offices or sites within Warwick District may be required. Travel costs from home to the office will be reimbursed. Hybrid working options are also available.
Contact
For further information or an informal discussion, please contact Grace Pearse by email at grace.pearse@warwickdc.gov.uk or by telephone at 01926 456451.
Closing and Interview Dates
Closing date: 29th May 2026
Interview date: Week commencing 1st June 2026
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