At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want you to be part of our team!
Job Description
As a Reservations Coordinator, you will be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will handle reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.
Key Responsibilities
- Respond promptly and professionally to guest enquiries via phone, email, and other communication channels.
- Guide guests in selecting the ideal room options to ensure the best experience and maximize booking potential.
- Efficiently manage bookings, including changes and cancellations.
- Record guest preferences and special requests for seamless communication with departments.
- Collaborate with the front office and teams to optimize occupancy and guest satisfaction.
- Ensure accurate reservation details and smooth check‑ins for every guest.
Qualifications
- Previous experience in reservations or office roles within hospitality.
- Familiarity with Opera Cloud or similar systems is a plus.
- Strong communication, organisational, and problem‑solving skills.
- Positive attitude, professional appearance, and passion for hospitality.
- Flexible with work hours and adaptable to changing needs.
- Fluency in English (additional languages are a bonus).
Benefits
- Competitive salary, £13.45 per hour, and benefits package, including pension, additional holidays, and a “Recommend a Friend” program.
- Complimentary stays in UK hotels.
- Monday to Friday working days.
- Discount for you and your friends & family in all Accor Hotels worldwide.
- Opportunities for career growth and international development.
- A supportive work environment with an engaging team culture.
Training: You will be trained in all front‑of‑house functions and property and people safety procedures to support your success.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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