The Role
As a Customer Service Advisor, you will be responsible for ensuring a safe, efficient, and welcoming environment for all customers across our busy station or bus interchange. You will provide clear communication and consistent support throughout each stage of the customer journey.
Key Areas
- Assisting customers buying tickets at our ticket offices, self‑service ticket machines or via our app.
- Monitoring ticket gate barriers, checking tickets, and issuing penalty fares where appropriate.
- Assisting customers on the platforms and overseeing the safe and timely dispatch of trains.
- Providing assistance to customers with accessibility needs.
Essential Qualifications
- Excellent communication skills.
- Excellent organisational skills.
- Customer focused.
- Be flexible in approach.
- Ability to deal appropriately with difficult situations.
- Ability to provide a consistent high‑quality service to customers.
- Ability to work alone and as part of a team.
- Ability to provide excellent information to customers and colleagues.
Desirable
- Previous customer service experience.
Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
We’re changing the way the transport industry looks. By celebrating and embracing differences, we’re building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.
Disability Confident Leader
Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
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