Workload & Service Planner – Customer Advisor (On-site)

Blue Arrow Derby is proud to be working in partnership with the UK’s leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit a Customer Service Advisor to join their team in the Workload and Planning division on a full-time permanent basis.

Hours: 39.5 per week, on a rota basis (Monday – Sunday)

Location: Belper (on-site)

Responsibilities

• Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and ensuring smooth communication across teams.
• Managing email requests efficiently and processing service bookings via Salesforce and SAP.
• Liaise across departments to maintain accuracy and transparency in scheduling and workload planning.
• Managing diaries and prioritising tasks, helping to streamline operations and ensure service excellence.
• Complete administrative tasks within schedule and challenge non‑compliance to uphold high standards.

Qualifications

• Previous experience in customer service or service coordination, ideally within a technical or field service environment.
• Geographical knowledge and ideally have worked with SAP and Salesforce systems.
• Organised, able to multitask, and confident in managing workload independently or collaboratively.
• Experience in diary management and service planning is beneficial.
• Approachable, motivated, and confident in challenging the status quo to improve processes.
• Able to communicate clearly and professionally, building strong relationships across teams.

Benefits

• Generous pension scheme
• Death in service benefit
• Up to £1500 bonus each year
• External training and qualifications
• Employee assistance programme
• Free flu vaccinations and eye tests
• Onsite subsidised bistro with coffee available
• Cycle to work scheme
• Social club subscription
• Employee benefit hub
• Subsidised private healthcare
• Free on-site parking
• Electric charging stations for cars
• Company discounts
• Summer festivals and Christmas parties
• 33 days of holidays
• Uniform (where applicable)

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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