As a Parts Advisor at Porsche you will be the trusted link between our workshop, customers, and suppliers, delivering exceptional service while ensuring the right parts are always in the right place at the right time. With a strong focus on accuracy, efficiency and customer satisfaction you will help keep our workshop running smoothly and support retail customers with genuine parts and accessories that enhance vehicle performance and reliability. Working with Lithia UK you will be at the heart of a forward‑thinking retailer, representing some of the world’s most recognised brands and backed by a team committed to your growth.
Responsibilities
- Provide first‑class customer service to internal and external customers, offering expert advice on parts, products and availability.
- Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly.
- Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available.
- Support the sales process by identifying upsell opportunities and promoting relevant products or services.
- Maintain an organised, secure and compliant working environment across all areas of the parts department.
- Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer.
Qualifications
- Genuine passion for delivering excellent customer service, with a positive and proactive approach.
- Strong communication and organisational skills, with the ability to multitask in a busy environment.
- Good computer literacy and confidence using internal systems for stock management and invoicing.
- Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn.
- Full UK manual driving licence desirable, not essential.
Benefits
- Basic salary of £26,436.8 per year, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
- 33 days annual leave (including bank holidays).
- Extra day off on your birthday.
- Industry‑leading family leave policies.
- Paid day to volunteer.
- Recognition of long‑service milestone anniversaries.
- Tailored training and endless career growth opportunities.
- Cycle‑to‑work scheme.
- Access to high street discounts.
- Internal referral scheme rewards.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
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