Customer Service & Admin Specialist — Hybrid (2 Remote Days)

Job Summary

Customer Service Representative at Trostre, a leading steel manufacturer focused on sustainable packaging from tin, chrome and polymer steel. The role requires an individual who can work on their own initiative and is proactive, reliable, and a team player.

Location & Hours

• Location: TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2 days per week remote working available after training)
• Shift pattern: Mon‑Fri, 08:30‑16:45 with a 45 minute unpaid break daily (37.5 hours per week)
• Duration: 3 months initially
• Start date: ASAP (within 1‑2 weeks)

Pay

£14.51 per hour

Responsibilities

• Supporting the team with administrative backlog
• Offering customer support to stakeholders, both internal and external
• Signposting stakeholders in the right direction for queries you are unable to resolve
• Conducting order entry via internal systems and spreadsheets
• Creating sales orders and processing promptly and accurately
• Managing the input of orders and ensuring availability of product
• Putting together presentation packs for stakeholders
• Generating and analysing reports as required by management
• Providing quotations to customers in a timely manner
• Recording and resolving customer complaints
• Being involved in customer service improvement interventions
• Collaborating data into IT systems
• Adhering to UK Health and Safety legislation and company policies relating to such at all times

Requirements & Experience

• Prior experience in a customer facing administrative role
• Previous experience working with numerical data
• Capacity to operate with minimal supervision
• Strong IT literacy skills with MS Office
• Experience with in‑house IT systems
• Confident telephone manner
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Exceptional attention to detail

Benefits

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive £300 for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

Application Information

All applicants are subject to vetting checks including but not limited to: Right to work check, medical assessment and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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