Parts Advisor – Birmingham VWCV

Swansway Motor Group is seeking a skilled Parts Advisor to join our dynamic team based in our thriving dealership. As a Parts Advisor, you’ll play a critical role in ensuring that all parts-related enquiries are expertly handled, supporting both customers and our aftersales team to maintain the seamless operation of our dealership.

Key Responsibilities

• Efficiently managing external sales enquiries for parts and supporting the aftersales team with necessary components.
• Establishing and nurturing robust relationships with external parts suppliers to ensure quality and timely availability of parts.
• Ensuring smooth day-to-day operations by adhering to company policies and maintaining comprehensive stock purchase records.
• Upselling related products and services to enhance customer satisfaction and boost sales.
• Accurately completing all required administrative tasks and promptly addressing any stock discrepancies with the Aftersales Manager.

Qualifications and Skills

• Prior experience in a similar role within a dealership environment.
• Strong understanding of parts ordering processes and stock management.
• Ability to prioritise workload effectively and maintain composure in a fast-paced environment.
• Excellent communication skills to interact efficiently with colleagues and customers alike.
• A customer‑centric approach, ensuring all enquiries are handled with speed and precision.

Benefits

• Increased holiday entitlement with length of service
• Enjoy your birthday off, on us
• Access to 24/7 Employee Assistance Programme and counselling services for you and your family
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family
• Access to our Car Benefit Scheme, for you and your family
• Participation in our Cycle to Work scheme

If you’re a motivated Parts Advisor looking to make your mark within a reputable dealership, Swansway Motor Group invites you to apply. Join us and contribute to our ongoing success by delivering top-notch service and expertise. Submit your application today to embark on an exciting career journey as a Parts Advisor with us.

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