Customer Service Advisor – Energy (Brighton)

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem‑solving, and real impact.

What you’ll do

• Making energy easy: cut through the jargon and help customers understand their bills, meters and tariffs.
• Solving problems like a pro: whether it’s a billing query, a meter issue or a complex energy conundrum, you’ll find the best fix fast.
• End‑to‑end service: handle queries from start to finish, including complaints, ensuring customers get the right help the first time.
• Thinking on your feet: no scripts, no robotic responses – just real conversations where you listen, understand and deliver solutions that make sense.
• Treat every customer with care and kindness, giving them the support they need.
• Make a difference: help people manage their energy bills or advise on greener choices, having a real impact on the planet and our community.

Who we’re looking for

• Live for great customer service: you enjoy helping people and making their day slightly better.
• Ask questions and embrace change: you thrive in a fast‑moving environment and love learning new things.
• Have each other’s backs: you support teammates and work collaboratively without ego.
• Care about the planet: you share our passion for a greener future and fight climate change.
• Spot problems and fix them: you identify issues early and implement better solutions.
• Tackle tough calls head‑on: you stay calm under pressure, maintain empathy and keep finding solutions.
• Look out for those who need it most: you support vulnerable customers with patience and care.

What’s in it for you

• Hybrid working – eligible for the option to work from home 2 days a week.
• EV salary sacrifice scheme to drive electric and save money.
• Cycle‑to‑work scheme.
• Share options – you can own a piece of the company.
• Fully stocked kitchen with snacks.
• Weekly ‘Family Dinner’ catch‑ups.

A bit about the role:

• Location: Central Brighton
• Start date: Immediate
• Salary: £26,600 per year
• Hours: Full time

We use AI tools only to help manage application volume, but every hiring decision is made by a real person in our Talent team. For any questions about the process or how we use your data, contact hiring@octoenergy.com or talent@octoenergy.com.

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