Service Coordinator
Location: Office-based role in Pinchbeck
Salary: Competitive Salary (Dependent on Experience)
Vacancy Type: Full-Time Permanent Position
Working Hours: Monday to Friday 8:30am – 5:00pm
We are looking for a motivated and organised Service Coordinator to become part of our friendly and supportive team.
This is an excellent opportunity for someone who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service while coordinating engineers and service operations efficiently.
The Role
As our Service Coordinator, you will be responsible for:
* Managing incoming customer calls and emails
* Scheduling engineers and service appointments
* Preparing job sheets and updating CRM systems
* Coordinating with customers, suppliers, and internal teams
* Maintaining accurate service and customer records
* Supporting the smooth day-to-day running of service operations
What We’re Looking For
* Excellent communication and telephone skills
* Strong organisational and multitasking abilities
* Professional and confident approach
* Good knowledge of postcode areas and route planning
* Experience using Microsoft Word & Excel
* Ability to work independently and as part of a team
* Experience with CRM systems is preferred
* Training on Clik software will be provided
Essential Requirements
Experience
* Previous experience in an administrative, scheduling, customer service, or coordination role
* Experience handling telephone and email enquiries professionally
* Experience working in a fast-paced office environment
* Experience using Microsoft Office applications, including Word and Excel
Skills & Knowledge
* Excellent verbal and written communication skills
* Strong organisational and time management abilities
* Ability to multitask and prioritise workload effectively
* Confident telephone manner and professional approach to customer service
* Ability to remain calm and professional under pressure
* Good attention to detail and accuracy in record keeping
* Knowledge of postcode areas and route planning
* Ability to work independently and as part of a team
* Basic understanding of CRM systems and administrative processes
Personal Qualities
* Friendly, professional, and approachable manner
* Reliable and dependable with a strong work ethic
* Smart and presentable appearance
* Positive attitude and willingness to learn
* Flexible and adaptable approach to daily tasks
* Ability to build strong working relationships with customers, engineers, suppliers, and colleagues
Desirable Requirements
* Previous experience in a service coordination or engineering support environment
* Experience using CRM software such as Clik
* Experience scheduling engineers or field-based staff
* Understanding of service operations and customer scheduling processes
To Apply
If you feel you are a suitable candidate and would like to work for Pumping Solutions, please do not hesitate to apply.
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