The Royal Marsden Hospital is one of Europe’s largest oncology centres and was the world’s first hospital dedicated to cancer research, diagnosis, treatment and education, with sites in Chelsea and Sutton and Cavendish Square site. We are currently inviting applications from enthusiastic individuals to join the Diagnostic Radiology team at the Chelsea site in Central London. We are looking for an enthusiastic, motivated and experienced individual to join our administrative team as an IR co‑ordinator for IR radiology. This is a dedicated diagnostic radiology service which provides a variety of complex IR radiology procedures within CT/x-ray and US modalities. We provide excellent opportunities for professional and personal development in a well‑resourced environment.
- Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members.
- Experience of working in a pressurised environment.
- Experience of using hospital IT and booking systems.
The successful candidate should be a highly motivated individual with good communication skills, punctual, presentable and courteous at all times and be able to remain calm under pressure.
They should be flexible to work a minimum of 3 days between the hours of 9-5pm Monday – Friday. Whilst primarily based in Chelsea, post holders will be required to rotate to our Sutton and Cavendish Square site as required.
Main duties of the job
- The post holder will work in an organised methodical with attention to detail manner maintaining an organised desk area as a main point of contact for bookings and admission enquiries. This involves interaction with consultants who work across trusts and may not be on site.
- The post holder will work as an integral part of the Interventional Radiology (IR) and CT interventional team. The individual will be responsible for coordinating the booking and admission of all Interventional Radiology and Interventional CT scanning cases.
- The role will ensure that all inpatient, day patient and outpatient interventional procedures are justified by the appropriate Radiologist or IR Superintendent Radiographer.
- The post-holder will ensure that all Interventional Radiology and Interventional CT scan activity is appropriately recorded on the radiology information system (RIS) and in the case of private patients will liaise with private patients’ accounts for billing.
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
To ensure proactive coordination of all Interventional Radiology clinics. To ensure all referrals are forwarded to the relevant consultant immediately on receipt and then booked appropriately according to quality standards e.g. research trial time schedules, breech dates and patient treatment schedules. To liaise with the Consultant Radiologists to ensure that referrals are booked in the appropriate imaging modality. To ensure all new patients have referral letters and that any cancellations are re‑booked to avoid loss of valuable slots. To liaise with GPs regarding pre‑procedure tests. To notify and liaise proactively with the IR Superintendent where there are capacity problems. To be responsible for booking appointments relating to IR, ensuring that any DNAs are logged on the RIS, re‑booked or changed when requested following RMH and national guidelines. To establish and maintain effective communication with clinicians and other members of the MDT to support the smooth running of the Interventional Radiology clinics. To liaise with IR Superintendent, IR consultants, Radiology Nursing Sister, Medical Secretaries and Radiology Service Manager in relation to changing diagnostic clinic templates, clinic cancellations and reductions, ensuring patient appointments are re‑booked within a reasonable time frame. To monitor any overbooking of Interventional Radiology sessions and where necessary liaise with medical and nursing staff to manage, referring to the IR Superintendent where there are ongoing concerns.
Education / Qualifications
- Good academic standard – A level or equivalent years demonstrable experience Degree.
Experience
- Previous experience of working in an outpatient setting and/or in diagnostic services.
- Use of internet & email.
- Experience working in a multi‑disciplinary team environment.
- Experience of a patient administration system.
- IT skills as a minimum Word and Excel.
- Customer care experience or training.
Skills, Abilities & Knowledge
- Ability to communicate verbally in a polite, clear and effective way both face to face and by phone.
- Excellent interpersonal and verbal communication skills.
- Ability to make decisions, organise and prioritise under pressure.
- Good keyboard and computer skills.
- Ability to prioritise workload and adjust own work in the light of unexpected events or changing priorities using own initiative.
- Ability to work under pressure and maintain a positive approach.
- Ability to deal effectively with a wide range of people (e.g., medical nursing, managerial and administrative) and work as part of a team.
- Diligent, reliable and adaptable.
- Demonstrate evidence of commitment to customer care initiatives.
- Proactive approach to identifying & making positive changes for staff and patients.
- Previous experience and knowledge of Choose and Book system.
- Computer literacy including Word and Excel.
- Knowledge of medical terminology.
Other Requirements
- Flexibility to meet service needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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