Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Salary: £26,832 – £28,146 per annum (pro rata for part-time) (Pay Award pending)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 7th June 2026
Interview Date(s): TBC
About the Role
An exciting opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services Business Support Team as a Senior Business Support Assistant. As a member of Children and Family Services they will be required to ensure accurate inputting of high quality financial and administrative data to support our Service Areas and work with and liaise confidently with a range of internal and external agencies to ensure children receive our services.
As a Senior Business Support Assistant, you will join a friendly, motivated team committed to providing excellent customer service. You will provide back-up to colleagues across service areas and assist in handling urgent work on a daily basis.
Main duties and responsibilities
- Undertake a range of financial routines, including imprest and p-card arrangements and monitor budgets associated with service requirements
- To create, develop and maintain information systems and processes including Microsoft Office packages to produce reports and to support the administration of complex databases ensuring all necessary updating systems are in place, accurate and to ensure effective systems are maintained to allow the supply of information for auditing purposes – allowing the information to be analysed efficiently and effectively across service areas.
- To be responsible for providing a comprehensive range of business support services both administrative and secretarial functions. Utilising good organisational skills to co-ordinate local and statutory requirements and arrange statutory meetings.
- To take comprehensive minutes of sensitive and confidential meetings, including preparation of documents and information in readiness for the meeting, taking the minutes and distributing to professionals and using an in-house database to enter outcomes of the meeting.
- To be the first point of contact for enquiries from schools, partners, voluntary and community organisations, agencies and members of the public, including generic inbox management on a daily basis and to communicate effectively with these agencies to ensure children receive our services and gather/monitor appropriate information.
- To line manage staff, including supervision, and Annual Performance Review meetings.
- To be able to prioritise your own workload to Statutory deadlines and work as part of a team
About You
- Recognised Academic Qualifications e.g. ‘GCSE’, ‘A’ Levels, Vocational Qualifications in literacy and numeracy. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
- Be trained and proficient in all aspects of Microsoft Office including the ability to use spreadsheets and perform basic data analysis.
- Good organisational, verbal and written communication skills.
- Excellent customer care skills and a full understanding of the need to maintain confidentiality.
- To be able to produce accurate work to deadlines, including notes of meetings and work effectively and efficiently whilst under pressure.
- To have the ability to establish and maintain working relationships and communicate effectively with staff at all levels.
- To have the ability to prioritise own workload and work under minimum supervision, with a flexible approach.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
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