Mercedes Benz Truck and Van Northern Ireland • 100 Woodlough Road, Dungannon, BT70 1AE, GB
Experience: Experience using Kerridge/CDK
Department: Parts
Mercedes-Benz Parts Sales Advisor
We are seeking an experienced Parts Advisor to join our expanding team in Dungannon.
As a specialist franchise catering for Mercedes-Benz Truck, Van, Passenger Car, we are looking for an additional person to help ensure every vehicle has the parts it needs – when it needs them.
Hours of work
42.5 hours per week (Monday to Friday, 08:30 – 17:30 or 09:00 – 18:00). Saturday overtime on a rotational basis; 08:00 – 12:00 payable at 1.5 rate.
Rate of pay: £13.15 per hour.
Key Responsibilities
- Identify and source Mercedes-Benz vehicle parts, processing orders promptly and accurately.
- Provide professional and efficient customer service in person, over the phone, and via email.
- Advise customers on products, promotions, and available offers.
- Source unavailable items from alternative suppliers and arrange delivery.
- Upsell accessories and additional parts where appropriate.
- Check stock deliveries against delivery notes and report discrepancies.
- Efficiently process internal orders and transactions for our in-house team.
- Support general duties within the Parts Department.
Aptitude, Values & Work Ethic
- Positive attitude with a desire to learn and develop within the dealership.
- Genuine passion for vehicles and the Mercedes-Benz brand.
- Minimum of one year’s experience working in a motor industry parts advisory role.
- IT proficient with the ability to use Microsoft Office and parts catalogue navigation.
- Strong communication skills across phone, email and face-to-face.
- Excellent accuracy and attention to detail.
- Team player with the ability to work independently.
- Commitment to delivering customer excellence.
Desirable
Experience using Kerridge/CDK or similar dealer management system.
Benefits
- Ongoing Mercedes-Benz accredited training & development.
- Generous annual leave entitlement that increases with service.
- Employee activities & events to recognise going the extra mile.
- Birthday gift and long-service awards.
- Employee Assistance Programme.
- Additional leave.
- Free parking.
- On-site parking.
- Profit sharing.
- Death in Service Cover.
How to Apply
Please send an up-to-date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk, visit our careers website or contact 028 90 831 944 for more information.
Job Types: Full-time, Permanent
Pay: £13.15 per hour
Expected hours: 42.5 per week
Work Location: In person
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