The Role
London Business School is looking for an Alumni Engagement Coordinator to join our Advancement team.
As an Alumni Engagement Coordinator, you will be a key member of the Alumni Engagement team and often the first point of contact for alumni. You will provide a high standard of customer service by phone and email, working closely with colleagues across the team and the wider School to respond to enquiries and support alumni needs.
You will also provide project and administrative support across a wide range of alumni engagement activities, including flagship events, volunteering initiatives, communications tracking, and database management. Through your work, you will help foster alumni pride, belonging and long‑term connection to the School.
Main Responsibilities
- Act as a first point of contact for alumni enquiries, ensuring timely, professional and empathetic responses
- Build strong working relationships with colleagues across the School to provide excellent service to alumni
- Support the delivery of alumni flagship events and engagement projects
- Maintain accurate alumni records, including contact details, meeting notes and other updates
- Support effective team working through calendar coordination and meeting administration
Who we are looking for
- Excellent customer service skills and experience in a service‑focused role
- Strong written and verbal communication skills
- The ability to build positive relationships with a wide range of stakeholders
- Excellent attention to detail and accuracy in managing information
- Good organisational and time management skills, with the ability to prioritise effectively
- Confidence using standard IT packages, systems and/or databases
- A collaborative approach and the ability to work well as part of a team
- The ability to interpret and apply guidelines in a practical way
What you can expect from us
- Generous annual leave of 27 days PLUS extra between Christmas and New Year
- Automatic enrolment to a fantastic workplace pension scheme
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days volunteering leave or parent /carer emergency leave
At London Business School, we support Smart Working – a hybrid approach designed to help you achieve a healthy work‑life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.
For this role specifically, you will be expected to be on campus 2 days per week.
We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time – a flexible, one‑hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion and belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.
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