People Operations Administrator (12 month FTC)

Locations Supported

• Spain, Portugal, Romania, South Africa, Poland, Netherlands, United Kingdom

Relocation available

No

Work pattern

• Remote

About The Opportunity

We are seeking a detail-oriented HR Admin to join our People team on a fixed‑term contract. This role will serve as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate record‑keeping. You will play a critical role in supporting the employee lifecycle – from onboarding new hires to coordinating off‑boarding processes – while maintaining compliance and data accuracy across our HR systems. This is an excellent opportunity for someone looking to develop their operational experience in HR operations within a fast‑paced, global environment, where tech‑oriented solutions are the default.

What You Will Do

• Jira Ticket Management: Monitor the People Team Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
• Onboarding Coordination: Schedule onboarding sessions, initiate background checks, distribute contracts, and support new‑hire profile setup in Workday, Deel, and ADP.
• Building processes and SOPs: Assess employee‑facing processes and design scalable improvements.
• AI optimisation: Use Claude, Gemini Enterprise and ChatGPT to envision and plan ways of reducing manual effort in handling employee tickets.
• Off‑boarding Administration: Process off‑boarding requests, ensuring documentation is completed and filed accurately.
• Payroll support: Create and review monthly reports to inform our payroll manager about changes across all payroll systems.
• Data Management & Compliance: Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
• Knowledge Base Contribution: Identify recurring issues and document solutions to continuously improve processes and employee self‑service resources.

About You

• 3–6 years of experience in HR administration, People Operations, or a similar support role.
• Strong organizational skills with a detail‑oriented approach to data management.
• Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems is a plus).
• Ability to build and test robust processes.
• Ability to use AI to augment workflows, automate processes, and analyse data.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent problem‑solving skills and a proactive, service‑oriented mindset.

Benefits & Perks

• Competitive salary package
• …