We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self‑starter.
As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service – going above and beyond, making sure everyone who visits feels at home.
Responsibilities
- Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
- Assuming role of Fire Marshal and co‑ordinating fire evacuations as required.
- Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
- Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
- Organising customer events and preparing meeting rooms.
Personal qualities
We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.
Qualifications
- Experience of working in a strong customer facing environment.
- Proven experience in customer care and ability to resolve customer complaints.
- Strong MS Office skills along with knowledge of other basic IT packages.
- Excellent communication skills, both verbal and written.
- Fluency in English.
Benefits
- 25 days annual leave + 1 day extra for your birthday + all bank holidays + extra days for length of service.
- Travel Card.
- Health cash plan to claim back daily health costs including massages, dental care and optical.
- Hundreds of discounts online.
- Access to mental well‑being app, Thrive.
- Fully paid training.
- Discounted shares.
- Work/Life Balance: Monday to Friday – 9:00‑5:30 pm.
- Summer and Christmas parties.
- An inspiring work environment with room for your ideas.
- Lots of social events you won’t want to miss.
- Training and development.
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
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