Operations Coordinator

D’Addario & Co Inc. is the world’s leading manufacturer of musical instrument accessories. Based in New York, USA, D’Addario has manufacturing and sales & marketing operations across the globe. The Newcastle office serves as the regional head office for European activities, providing financial and logistical support services to regional teams.

Responsibilities

• Maintain Inventory Management System (IMS) metrics to optimise stock holding against demand
• Place and manage purchase orders, including factory direct programmes
• Manage import/export declarations and customs warehouse procedures
• Liaise with vendors and freight forwarders to ensure timely goods-in/out and ETA management
• Maintain inventory health: ensure data accuracy, manage cycle counting, and address redundancy
• Manage commodity code maintenance and customs compliance
• Handle product setup, maintenance, and cross-checks
• Monitor seasonal demand fluctuations and adjust logistics planning accordingly
• Support consolidation service projects and exception file management

Qualifications

• Strong understanding of inventory management principles and systems
• Experience with import/export procedures and supply chain management
• Excellent organisational skills with strong attention to detail
• Numerate, methodical, and a strong communicator
• Proficient with Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to anticipate problems and proactively address them
• Comfortable working both independently and collaboratively
• Relevant experience in logistics, supply chain, or inventory management (or equivalent education)
• Familiarity with customs and international trade regulations preferred
• Experience working in a warehouse or distribution environment is a plus

Location: Newcastle upon Tyne, UK 5 days a week

Reports to: European Logistics Manager

Salary Guide: £29,000 – £31,000, plus benefits (dependent on skills and experience)

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