Operations Support Agent

Job Title and Location

Operations Support Agent – Leeds, United Kingdom

Working Hours & Compensation

Hours: 40 per week, Monday to Friday 08:00 – 17:00. Salary: £14.02 per hour. Position type: Regular.

Responsibilities

• Answer incoming customer calls regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries or collections.
• Prioritise and reallocate failures for next‑day delivery when required.
• Input data into the tracking system.
• Maintain clear and effective communication and collaboration with team, managers and other depots.
• Follow FedEx processes, procedures, controls and external regulatory requirements.
• Provide support to supervisors and team members as required within location, complying with local and corporate legal requirements and ensuring safe and secure movement of freight.

Equal Opportunity Statement

We are an equal opportunity employer and committed to a diverse and inclusive workforce.

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