Customer Services Application Officer
Pay: £14.24 per hour. Job Type: Part‑time (22 hours per week) – temp till end of September with potential 12‑month FTC. Location: Hybrid (Oxford – Town Hall / Home working).
The Role
We are seeking enthusiastic, motivated, and detail‑oriented individuals to support the administration of a large‑scale property licensing scheme. This role plays a key part in ensuring private rented properties meet required safety and management standards.
This is a fast‑paced, entry‑level opportunity where full training will be provided. You will be working with a high volume of applications, customer queries, and data, contributing to a busy and proactive team environment. There is opportunity for progression based on performance, including the potential to move onto a fixed‑term contract.
Day‑to‑Day Responsibilities
- Processing Selective Licensing applications accurately using internal systems
- Handling inbound calls and making outbound calls to support application progress
- Managing and responding to a high volume of emails
- Inputting, reviewing, and validating data in line with procedures and quality standards
- Following detailed procedures and adapting to changes in legislation and processes
- Liaising with customers and colleagues to resolve queries
- Prioritising workloads to meet deadlines and performance targets
- Supporting team call coverage during core hours and meeting service level expectations
- Maintaining confidentiality and handling sensitive data appropriately
- Contributing to continuous improvement and service quality
Required Skills & Experience
- Strong written and verbal communication skills
- Excellent customer service experience
- Ability to follow complex procedures with high attention to detail
- Confident using IT systems and able to quickly learn new software
- Good organisational skills with the ability to prioritise workload independently
- Problem‑solving mindset with a proactive approach
- Ability to work effectively in a fast‑paced, team‑oriented environment
Additional Information
Working Hours: 22 hours per week (flexible across the week). Contract: Agency role with potential progression to a 12‑month fixed‑term contract. Interview Dates: 5th June or 8th June.
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