Customer Liaison Officer

Job Overview

We’re proud to say that we’re a passionate bunch here at Abri. We want to provide an excellent customer experience for our current and new residents and that’s where you come in.

Role

We are looking for a new Customer liaison Officer to join us on a permanent basis in our team based in Yeovil or Eastleigh to take ownership of customer issues and keeping customers informed and updated on outstanding works. You will deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes.

Responsibilities

• Manage effective customer communications and provide support ensuring the ‘Customer Journey’ is a seamless, positive experience and that customer satisfaction is high.
• Exceptional customer service skills and being consistent and efficient will be essential to succeed in this role.
• You’ll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly, but also embedding a culture of continuous improvement throughout our services.

Work Conditions

• This is a full-time role; requests for part-time working are unable to be considered.
• An essential requirement of the role is to have access to a vehicle and full driving license; we are sorry that applications from non-drivers cannot be considered.

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