Customer Service Associate – Track and Trace

Job Description

To provide an enhanced level of customer services and operational support. Customer Services Track and Trace Agents will deal with shipment specific and other logistical issues.

Job Location

Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule

Tuesday to Saturday, various shift patterns to be advised, 40 hours per week

Responsibilities

• To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Provide logistical and operational support to facilitate efficient shipment journey.
• Intervene on at-risk or delayed shipments effectively and in line with standard operating procedures.
• Continuous improvement of operational and logistical execution.
• Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
• Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all client requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times.
• Develop and employ a deep understanding of import/export guidance on a regional basis.
• Preparing, verifying, and distributing reports to customers, internal and external.
• Preparing, verifying, and distributing country specific project documentation.
• Attending client meetings and teleconferences when required.
• Administrative tasks to ensure data integrity and accuracy.

Qualifications

• Skilled in the use of Microsoft Suite (Excel, Word and Outlook)
• Knowledgeable with computers
• Excellent communication skills with the ability to influence others
• Excellent problem solving and prioritization skills
• Thorough understanding of Aviation/airline networks
• Flexibility in working hours when required.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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