Customer Service Claims Handler

Job Title: Customer Service Claims Handler

Location: Liverpool

Salary: £26,937 per annum plus bonus potential of up to £1,500 annual bonus after successful probation.

Job Type: Permanent, Full Time

Working Hours: 37.5 hours, Monday to Friday from 9:00 am to 5:30 pm

Responsibilities

• Take ownership of a portfolio of property damage claims
• Investigate and make decisions on indemnity, liability, and quantum
• Actively drive down the cost of claims through the application of accurate and appropriate claim strategies
• Effectively manage file and portfolio

Qualifications

• Ability to learn new skills and adapt to changing requirements
• Positive attitude and growth mindset
• Strong organisational skills and ability to prioritise tasks
• Ability to fact find and analyse information to result in accurate decision making
• Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage

Benefits

• A maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support and free counselling available
• Career development opportunities including career fairs, leadership programs and learning on the go
• Flexible benefits, including early access to salary via internal platform
• Hybrid working options to support work‑life balance and individual needs
• Recognition awards, social events and more

Commitment to Colleagues

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory and Defence employer recognition scheme – supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development and Women – investing in people’s future and career progression

#J-18808-Ljbffr…