Service Coordinator

• Industry-leading training and development opportunities
• Join a supportive team with a collaborative working culture
• Ongoing progression and career development opportunities
• Employee wellness programme
• Pension and life assurance

Must have’s

• Background in customer-facing or office-based roles such as administration, customer serviceor hospitality
• A proactive, can-do attitude with a willingness to learn and develop
• Strong communication skills, both verbal and written
• Excellent organisational skills with the ability to manage multiple tasks
• A problem-solving mindset with high attention to detail
• Ability to work independently and as part of a team
• Comfortable working in a fast-paced environment
• Basic IT skills, including Microsoft Office or similar systems

Nice to have’s

• Experience in service coordination, scheduling, or administration
• Understanding of KPIs and SLAs
• Experience managing customer relationships or accounts
• Familiarity with service-based industries

So, what will you be doing?

• Acting as the main point of contact for selected client accounts
• Managing and responding to client queries, requests, and service updates
• Coordinating and scheduling service visits efficiently
• Communicating with field teams, managers, and clients to ensure smooth operations
• Monitoring service delivery and identifying opportunities for improvement
• Handling complaints and ensuring issues are resolved effectively
• Maintaining accurate records including job logs, invoicing, and reports
• Supporting customer reporting and review processes
• Identifying additional service opportunities to support wider business activity
• Working towards team targets and contributing to overall performance
• Ensuring compliance with company standards and procedures
• Experience using customer systems or portals
• Positive attitude and eagerness to build a long-term career

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