At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You’ll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.
Responsibilities
- Provide day-to-day support in Minimed’s Order-To-Delivery processes as well as Supply Chain through analytical and operational support
- Contribute to the company goals in the areas of customer satisfaction
- Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
- Responsible for issue resolution and reactive communication towards the customer
- Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
- Support Strategic Accounts, deliver a seamless, value-added service
- Responsible for capturing and documenting customer specificities in internal systems
Required Knowledge And Experience
- Experience in an office based environment
- Computer literate
- Good communication skills (telephone and email)
- Strong customer relationship building skills
- Ability to cope with stressful situations
- Preference for a second language, Spanish, Swedish or Portugese
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package.
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