Job Description
Just imagine joining a team that speaks a world of different languages. Now experience it for real.
As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans.
About the Role
This is a permanent contract with a start date of the 27th of April 2026.
As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in‑person training will be given with an up to a 3‑week induction followed by on‑the‑job support.
We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down rare parts. Together, we’re crafting new ways to connect with fans all around the globe.
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Slovenian.
What you’ll be doing
- Respond to consumers in both English and Slovenian – spoken and written.
- Engage with consumers via phone and email, handling a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now.
What’s in it for you?
- Family Care Leave – Enhanced paid leave options for those important times.
- Insurances – Life and disability insurance for all colleagues.
- Wellbeing – Resources and benefits to nurture physical and mental wellbeing and build community.
- Colleague Discount – Generous discount available from day 1.
- Bonus – Rewarded through our bonus scheme when goals are reached.
- Workplace – Assigned a primary location; hybrid policy averages 3 days per week in the office.
Required Skills and Languages
- Customer Service
- Problem Solving
- English (fluency)
- Slovenian (fluency)
Join the LEGO team today.
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