Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a Customer Service Support Officer (Known internally as Technical Support Officer), you will support the Audit Services team in the completion of desktop assessments of registered customer accreditation documentation and provide technical support via phone and email to customers, ensuring a first‑class customer experience.
Location: Cardiff, UK | Employment Type: Permanent | Reporting To: Technical Team Manager | Compensation: £25,752 / year
What that means day to day
- Complete pre‑audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Review pre‑audit checks of customer information to ensure everything required is collated.
- Provide feedback to customers and collate any missing required information for the pre‑audit checks.
- Support customers with areas of improvement where more information is needed to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
What you’ll need to be successful
Customer service, administrative experience and attention to detail are the most important skills for this role. You will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. Consistency in applying quality processes and standards and the ability to identify discrepancies are required. You should be confident handling customer enquiries via telephone and email and demonstrate a good standard of written English. Teamwork is essential, as you will work closely with peers within a close‑knit team. Some experience or interest in health and safety or compliance is a plus but not essential.
What you’ll get in return
Personal Health & Wellbeing / Benefits
- Hybrid workplace policy – work from the office 3 days per week.
- Enhanced parental leave.
- Generous annual leave.
- Healthcare plan.
- Annual Giving Day – an extra day to give back to yourself or your community.
- Cycle‑to‑work scheme.
- Pension scheme with employer contributions.
- Life assurance – 3× base salary.
- Rewards program – access to discounts and cashback.
- LinkedIn Learning license for upskilling & development.
Future Planning
We believe in people having transferable and soft skills and want you to know that we consider where an individual might not meet all the criteria but bring aptitude and capability. We will make a final call based on our assessment of your potential and the support needed.
Equal‑Opportunity Employer
We are a proudly equal‑opportunity employer and are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What You Can Expect If You Apply
- A response to your application within 15 working days.
- An interview process consisting of:
- Initial discovery call with the recruiter.
- First‑stage interview via Microsoft Teams.
- Additional interview (likely face‑to‑face) with stakeholders you’ll be working with closely in the role.
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please let us know.
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