Facilities Scheduler

Helpdesk Operator – Facilities Management

Location: BracknellPay: £14.45Full-time | Temporary (3 months)

We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at Bracknell. This is a fantastic opportunity to work within a fast‑paced, high‑profile environment supporting the delivery of essential FM services.

The Role

As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities‑related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.

Key Responsibilities

• Handling incoming calls and emails from clients and site users
• Logging jobs accurately onto the CAFM system
• Coordinating with engineers and subcontractors
• Monitoring job progress and ensuring SLAs are met
• Providing regular updates to stakeholders
• General administrative duties to support the FM team

What We’re Looking For

• Previous experience in a helpdesk, customer service, or FM environment (preferred)
• Strong communication and organisational skills
• Ability to work in a fast‑paced environment
• Good IT skills, including experience with CAFM systems (desirable)
• A proactive and customer‑focused approach

What’s On Offer

• Competitive hourly rate of £14.45
• Opportunity to work at a prestigious and well‑known site
• Supportive team environment
• Potential for long‑term opportunities

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