Property Manager Operations (Hall Manager) – University Hall

Job Overview

Full‑time Property Manager – Operations – Kaitātai, located in Christchurch, New Zealand. This role oversees the operation of the university hall of residence at the University of Canterbury, managed by UniLodge. It involves managing a large catered first‑year student hall and supporting the student community.

Responsibilities

• Work 40 hours per week, with some after‑hours and weekend duties as required.
• Report to the General Manager Portfolio and lead a 24/7 operating staff team.
• Act as a member of the first‑response team and address critical incidents outside office hours.
• Manage day‑to‑day operations, delivering superior customer service, reporting, budgeting, planning, marketing, and owner & stakeholder relations.
• Oversight of pastoral care, conduct matters and critical incidents, referring residents to community and university support networks.
• Recruit, manage and develop a high‑performing employee team.
• Build and maintain relationships with key stakeholders (universities, parents, internal teams).
• Perform ongoing property management, including inspections, quality assurance, catering oversight and facilities management support.
• Manage the property’s financial performance and occupancy plan.
• Develop, implement and manage the Residential Life Programme.

Qualifications

• Previous operations management experience, preferably in accommodation or a related business.
• Strong leadership skills and proven ability to develop high‑performing teams.
• Passion for people and a focus on building student communities with an emphasis on care.
• Business development experience and strong commercial acumen with financial astuteness.
• Cultural competency skills and a deep appreciation for Te Ao Māori.
• Experience with StarRez or other property management systems (highly regarded).
• Highly developed interpersonal skills with the ability to problem‑solve and manage conflict.
• Focus on service and quality, striving to deliver outstanding experiences.
• Police vetting check (required).

Legal Requirements

Applicants will be required to provide evidence of a criminal record check.

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