Multi-Disciplinary Team Coordinator

Job title:Multi-Disciplinary Team Coordinator

Responsible to:Integrated Neighbourhood Teams Operations Manager

Location: Sunderland, Neighbourhood based

Salary:£34,969.44per annum

Contract Type: Permanent

Hours: Full-time, 37.5 hours per week – Part-time considered

Main duties of the job

The delivery of CommunityMulti-Disciplinary Team meetings (MDTs), contribute to the IntegratedNeighbourhood Teams (INT) model and is one of the functions required to achieveNeighbourhood health in Sunderland. Multi-DisciplinaryTeam membership includes both health, social care and voluntary care sectorproviders from across the city, working together to identify patients most inneed of a multi professional approach to interventions that help them stay wellat home for longer.

The MDT Coordinatorprovides non-clinical administration and organisation support to facilitate thiseffective MDTs, working as part of a team to support 37 practices across the six PCNs ofSunderland. The MDT Coordinator provides supports tofacilitate effective multi-disciplinary working across the system and to improve patient care.

About us

For a second year in a row Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work – Gold Award, offering 33 days annual leave and other benefits.

Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients. By working together, our General Practice community is able to provide innovative services across the city, and work collectively with other key system partners. You’ll find great examples of this approach across our website including information on our Enhanced Access service, Clinical Pharmacist provision, and ECG service.

Job responsibilities

Facilitation

• Facilitation of close MDT working across all sectors
• Leading on and coordinating practice-based and specialist MDT meetings
• Co-chairing of MDT meetings across the city with clinical leads
• Ensuring timeliness and focus of meetings, collation of patient names flagged for discussion, distribution of documents and action plans.
• Gathering relevant information to ‘set the scene’ prior to the MDT
• Completion of all administration including liaising with Adult Social Care to determine if any current involvement and if appropriate seeking feedback from named worker.
• To be the first point of contact for GP Practices and other providers to guide and assist in maximising effectiveness
• Proactively seek and recommend areas for improvement.
• Support General Practice with risk stratification and identification of new patients for discussion

Organisation

• Ensuring there is a confidential, formal and consistent process for receiving and distributing patient information in a timely manner
• Encouraging all providers to submit patient information and ensuring these are discussed at the meeting.
• Agreeing meeting times/dates/locations and circulating information in good time.
• Coordinating non-clinical cross-service referrals
• Coordinating and distributing agreed actions and interventions
• Utilising the EMIS clinical system to capture and manage appropriate patent information.

Meeting involvement

• Encouraging all providers to have an equal voice and facilitating input from non-vocal attendees.
• Encouraging all views to be considered
• Encouraging all attendees to be prepared for MDTs to maximise effectiveness
• Monitoring and reporting on outstanding actions
• Monitoring the identification of patients and encouraging nominations
• Ensuring fair participation and neutralising challenging views

Support

• Support the clinical lead to chair meetings and ensure all attendees are aware of their agreed actions and the care plan that has been agreed going forward
• Solution focussed to address barriers
• Induct new starters into the MDT way of working
• Work with Practices to identify barriers to achieving full-service requirements and work with them to improve outcomes
• Collate and share good practice and learning outcomes with own team and the wider MDT

Quality

• Record significant, adverse and near miss events via the appropriate systems
• Data cleanse of patients if deceased, moved practice, discharged from MDT
• Alert appropriate system leaders and managers on issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities, making suggestions on ways to improve and enhanced the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Monitoring Effectiveness

• Support with management of the Service Level Agreement requirements
• Reporting any concerns when the SLA is not adhered to
• Monitoring and reporting the frequency and attendance of key professionals at MDTs
• Monitoring and reporting the quality of MDTs and preparedness of providers to discuss patients
• Ensuring an appropriate number of patients are discussed in one meeting to maintain quality of discussions
• Analysis of relevant MDT data as required
• Identifying and reporting system coding issues and assisting resolution

Communication

• Communicate effectively and appropriately with all members of the MDT
• Informing patients and their carers of the up-coming MDT and seeking consent
• Informing patients and their carers of care plans post MDT with clinical support if required
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Proactively engage Practice staff and other professionals appropriately in the pursuit of the Coordinator duties.

Relationships

• GPs
• Practice Managers & practice administrative teams
• Community & PCN Frailty teams
• Social Workers
• District nurses
• Living well link workers
• Carers
• Mental health teams
• Any other person involved in patient care as part of MDT working

Confidentiality

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other professionals. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorised persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
• Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Person Specification

Experience

• Substantial and appropriate experience of working in a busy administrative environment
• Facilitation of meetings
• Identifying and delivering continuous improvement
• Understanding of local health services and/or experience of working in an NHS setting or similar.
• Chairing multi-disciplinary meetings
• Working with GPs and/or other Health or Social Care providers
• Supporting multi-disciplinary teams in an administrative/facilitative capacity
• Working knowledge of EMIS computer software.
• Identifying and reporting adverse incidents

Motivation and Skills

• Prioritise and work to deadlines
• Flexible and adaptable to business needs
• Strong organisational skills
• Work effectively and collaboratively as part of a team but also autonomously
• High level and adaptable communication skills across a broad range of professionals
• Problem identification and solving
• Promote and maintain good working relationships with a variety of external partners.
• Keep accurate records of discussions and clearly replicate discussions in writing
• Work on own initiative
• Data analysis, monitoring and reporting

Qualifications

• Minimum of 3 x GCSE or equivalent including Mathematics and English at grade C or above
• Highly proficient in the use of Microsoft Office applications.
• Training and an understanding of the requirements of GDPR
• Experience of using the EMIS clinical system

Other

• Full, valid driving licence and use of own car.
• Meet DBS standards and Criminal Record checks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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