Parts Advisor

We’re looking for a proactive and customer‑focused Parts Advisor to join our team in Writtle. You’ll be the go‑to person for customers and technicians, ensuring they receive the right parts, at the right time, with the highest level of service. If you enjoy problem‑solving, building relationships, and working in a fast‑paced environment, this role will suit you well.

Responsibilities

Key Responsibilities:

• Identifying customer spare parts requirements: In-store, over the phone, and via email, using online parts systems
• Sales Order Processing and Invoicing: Using our Dealer Management System (Ibcos Gold)
• Organising part returns: Within time restrictions and coordinating with couriers
• Assisting with rolling stock-taking programmes: Ensuring all stock is correctly located at all times
• Pre-picking of parts
• General housekeeping: Maintaining tidiness of the department
• Maintaining a clean and safe working environment
• Managing goods in and out: Receiving, checking, and putting away supplier deliveries, and informing of shortages or damaged stock

Experience and attributes

Key Skills & Responsibilities:

• Excellent customer communication skills and telephone manner essential
• Agricultural machinery or automotive knowledge essential
• Computer literacy: Confident using Microsoft Word, Excel, and Office
• Ability to work under pressure and in a fast‑paced environment
• Good time keeping
• Flexibility: Willing to adapt when needed
• Multi‑tasking ability
• Deadline orientated
• Organised
• Experience working with Ibcos Gold system: Advantageous but not essential, as full training will be provided.
• Ability to work under pressure in a fast‑paced environment as part of team and independently

Benefits, wellbeing and development

• Hourly Rate, starting from: £14.42 (depending on experience, to be discussed in detail at interview stage)
• Working Hours: 8am to 5.00pm, Monday to Friday. During Harvest, hours will be 7.30am to 6.30pm, with weekend and additional hours required for shows/working days throughout the year on a rota basis.
• Crawfords Loyalty Scheme: Length of Service
• Westfield Healthcare Plan and Incentives
• Health Assured (Employee Assistance Programme)

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