Closing Date: 2026-06-01
Job Title: Metering Operations Support
Location: Durrington, West Sussex (Hybrid)
Contract Type: Permanent
Hours: 37, Monday to Friday
Salary: up to £32,000, depending on skills and experience
There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes focused on improving environmental performance, service resilience and long‑term affordability for customers.
About The Role
Smart Metering is more than just technology — it’s a game-changer. By helping us reduce water abstraction and carbon footprint, it empowers our customers to take control of their water usage and helps us detect leaks faster than ever before.
This brand-new role is your chance to be at the heart of this transformation. Reporting to the Metering Operations Team Lead, you’ll work closely with our Customer Service teams and our Alternative Metering Service (AMS) Partner to ensure every meter installation meets the highest standards.
What You Will Be Responsible For
- Auditing metering jobs for accuracy and compliance.
- Resolving operational exceptions and anomalies.
- Driving process reviews and continuous improvement.
- Creating and delivering training to upskill internal and external teams.
- Supporting escalations and complex issue resolution.
- Monitoring third-party performance and fostering collaboration.
- Using data to uncover trends and inform decisions.
- Championing service quality and operational excellence.
What You’ll Bring To The Role
- A strong background in customer service operations (utilities/smart metering experience a plus).
- Sharp attention to detail and a knack for solving problems.
- Excellent communication and stakeholder management skills.
- Confidence working with data and making informed decisions.
- Experience supporting third-party partners and driving performance.
- A proactive mindset and adaptability in a fast-paced environment.
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional Information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all preemployment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
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