Engineering, Technical, Skilled Trades, Management & Computer Positions
Customer Service Representative receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff. This job requires analysis, judgement, and sensitivity to customer needs. The Jobholder utilizes knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Jobholders exercise judgement and discretion, and function independently within authorized limits. This position reports to the Manager, Customer Service.
Records and processes orders and/or inquiries received by mail, telephone, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines. Suggests additional and/or alternative products or services to meet customer needs. Checks and approves credit within established limitations, and confirms orders. Researches and obtains resolution of a variety of customer complaints and issues. Serves as communication link between customers and sales staff to assure responsiveness. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
Other duties as assigned.
Desired Qualifications
- Secondary School graduation
- Minimum of 3-5 years experience preferably in a fastener environment.
Essential Qualifications
- Strong written and verbal communication skills, in particular telephone.
- Organized and detail oriented.
- Excellent computer skills utilizing MS Office and Internal programs.
- Ability to handle a large volume of work and meet tight deadlines.
- Team player / interpersonal skills.
- Ability to work in a high pace environment.
- Excellent organizational and administrative skills.
- Ability to deal effectively with clients, staff and management.
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