Company Description
Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is a worldwide expert in distributing electric and energy-efficient products and services, aiming to provide smart electrical solutions that improve the comfort, safety, and security of our customers’ homes, businesses, and industries.
Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Norwich Branch, working Monday to Friday. This part‑time opportunity invites you to deliver outstanding customer service and contribute to the overall success of the branch. Please state desired hours in your application.
The Benefits of a Career With Rexel
- Bonuses: performance related bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years)
- Birthday off and enhanced parental leave (Pro Rata)
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
As a Branch Assistant, you are the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public, and taking ownership of shop displays to highlight promotions and store offers.
Your Key Responsibilities
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritise hiring based on behaviours and potential rather than specific formal qualifications. The following behaviours will set you up for success:
- Collaboration: Building partnerships and working collaboratively with others to achieve shared objectives.
- Takes Accountability: Taking action, overcoming obstacles, and meeting commitments.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
What We’re Looking For
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Our Commitment to Diversity and Inclusion
We actively seek talent with diverse experiences, backgrounds, and perspectives, believing that diversity drives fresh ideas and great results. All qualified applicants will receive equal consideration for employment.
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