Business Support Assistant – Fixed term
The closing date is 07 June 2026.
We are recruiting for a full-time Business Support Assistant to join our Neighbourhood Services team on the Isle of Wight on a fixed term contract of 9 months.
As a member of Business Support, you will provide comprehensive administrative support to the physical health teams in Locality Services, part of the Isle of Wight Division.
You will provide proactive administrative and/or reception service assisting in the day-to-day operational work of the team such as dealing with referrals and ensuring the background processes for example stores ordering run smoothly.
This will involve liaising with members of the team, service leads and members of community staff across the division as well as localities, the organisation, external organisations, and members of the public.
This is a full time post of 37.5 hours per week for a 9 month period, 08:00 to 16:00 or 08:30 to 16:30 depending on the teams you are supporting and weekend working may be required on a rota basis. As we are an integrated team you may be required to work at any or all of our localities to ensure we provide the best possible service.
A full UK driving licence and access to vehicle that you can use for work that has business insurance cover are preferred. Experience with SystmOne is also preferred.
Main duties of the job
Provide efficient administrative, reception and clerical support to the team.
Keep accurate and clear records on all systems used by the service for both clients and staff.
Prioritise workload to meet demands of service as agreed with Lead Administrator/Team leader.
Organise meetings across health and social care system, using Outlook and make travel arrangements for staff as required (where relevant).
Photocopying, scanning, or filing as required.
Answering the telephone and dealing with enquiries on behalf of the team and resolve any service enquiries.
Maintenance of files, records, databases, reports, spreadsheets, website content and correspondence using Microsoft Office packages including Word, Excel and PowerPoint or bespoke software/databases.
Provision of general housekeeping duties such as reporting faults with office equipment and/or chasing up departments as necessary.
Undertake any duties commensurate with the post.
Collect updates from appropriate service areas and support the service to produce regular performance and activity statistical data.
Always ensure suitable communications and behaviour, in line with the Trust visions and values statement.
Qualifications
- English Language and Mathematics GCSE at grade A to C or equivalent.
- Demonstrated NVQ level 2 in administration or related equivalent experience.
Experience
- Good knowledge of administrative policies and procedures.
- Computer literate and have a good working knowledge of Microsoft office applications including Word/Excel/Outlook and experience with Information systems/databases.
- Able to prioritise workload and deal with pressured situations.
- Skilled in management of telephone enquiries (polite and professional telephone manner, passing on appropriate information in a timely and effective manner).
- Demonstrated ability to proactively maintain confidentiality.
- Experience with SystmOne.
- Excellent knowledge of local systems and processes.
- Knowledge of working within Health/Social Care setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
We are happy to talk Flexible Working – all requests for flexible working options can be discussed as part of the interview process.
Employment Details
- Contract: Fixed term
- Duration: 9 months
- Working pattern: Full-time
- Salary: £25,272 per annum (full time hours)
- Reference number: 348-IOW-11432
- Location: The Barracks, The Barracks and Civic Centre Offices, Broadway
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