Looking for a fixed‑term contract (three months) or a temporary opportunity in customer service? This role is out of the ordinary.
A natural problem solver, skilled in customer care and providing solutions, ready to take your career in a unique direction.
We offer full‑time employment, 35 hours per week. Our opening hours are 8 a.m. to 9 p.m., seven days a week.
Responsibilities
You will be the first voice our customers hear when they need help. A calm, cool demeanour, sometimes under pressure, is essential. You’ll join a fast‑paced, far from typical call‑centre customer service team, supporting customers in leading restaurants, hotels, bars and events. Using industry‑leading technology, you’ll diagnose their problems over the phone or arrange for a specialist technician to visit their property.
Benefits
- Competitive salary (£24,511 pa pro rata)
- Generous holiday allowance: 23 days + bank holidays (pro rata) + an additional Celebration Day. You can buy or sell holiday days to suit your needs.
- Core benefits: life assurance, holiday trading options, retail discounts, employee assistance programme with 24/7 GP access and wellbeing services.
- Free refreshments: on‑tap soft drinks and premium hot drinks.
- Development opportunities: in‑house training and support to pursue external qualifications and apprenticeships.
- Flex Pot: each year you receive a Flex Pot to purchase additional benefits such as extra life assurance, private medical, gym plan, increased pension contributions, dental or travel insurance. Some benefits may cover you past state pension age and your family.
Qualifications
- Background in office‑based customer service, call centre, contact centre or high‑volume call handling.
- Confidence in communicating and building positive relationships with technicians and customers.
- Strong attention to detail, organised, self‑motivated with the ability to multitask and work independently.
- Proven team player desiring to succeed.
- Ability to stay calm under pressure.
- Strong verbal and written communication skills.
- Understanding of the hospitality/licensed trade is a distinct advantage but not essential.
- Experience in CRM systems.
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