Global Helpdesk Advisor — First‑Line Support

Cambridge University Press & Assessment is seeking a Customer Service Advisor (Helpdesk Analyst) to provide world-class support for exam centres and candidates globally. Your responsibilities include answering queries about exams and offering technical support while adhering to strict service level agreements.

The position offers a competitive salary and a flexible rewards package, including 28 days annual leave, private medical insurance, and a discretionary annual bonus. Ideal candidates thrive under pressure and possess exemplary communication skills.

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