Associate, Operations Static Data

• Functional Title: Senior Associate, Operations Static Data
• Department: Operations
• Reports To: Vice President, Operations Static Data
• Location: London

What you will be doing:

• Support the Operations Static Data function, monitoring mailbox, action urgent items, and provide timely responses.
• Liaise with Members, Liquidity Providers, Central Banks, RTGS system operators and Nostros regarding testing and trialing activities, failure of processes/systems and day to day operational processes.
• Creating testing and trialing scripts
• Inputting Settlement Member and Liquidity Provider static data
• Providing secondary level support monitoring the settlement service during the funding and settlement window and escalating any non-performance, ensuring settlement and funding completes within the set deadlines
• Providing secondary level support monitoring key deadlines, including opening / closing of RTGS systems and service specific timeline activities, ensuring successful completion against expectations.
• Provide excellent client service to CLS’ existing and potential customers.
• Adhere to the CLS policies & procedures, including Compliance guidelines and maintaining a thorough knowledge of OFAC and AML requirements.
• Providing secondary level support monitoring the CLS production and testing (JAS) services – when required.
• Support the CLS test services in-line with current live operational procedures, working closely with other departments to ensure all User Acceptance Testing and project work is performed and delivered on time.
• Develop strong relationships with other key departments within CLS. This includes Operations Management, CLS On-boarding, Risk, Compliance, Legal and Client Engagement.
• Follow established policies and procedures and contribute to implementing new policies and procedures as required.
• Contribute to the successful execution of the Operations Strategy and Continuous Improvement Plan.
• Provide support and Operational input to the key CLS Strategic Initiatives as required.

What we’re looking for

• :Working knowledge and understanding of SWIFT network and terminology
• .Experience providing key operational services, preferably in a global environment
• .Experience with dealing with customers and other third parties directly
• .Experience with (complex) query resolution
• .Hands-on experience with Microsoft, including Windows and Office
• .Experience working with trouble ticketing / problem management system (desirable)
• .Experience working with ServiceNow application (desirable)
• .Strong administrative and multi-tasking ability
• nsStrong academic background, preferably in Finance, Economics or Mat

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