We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo.
Fully remote | £34,000 – £40,000 + Benefits
Our People Operations team
We are looking for a People Operations Associate to join us for 12 months to provide caregiver cover. This is a fantastic opportunity to step into a high functioning team and keep our core operations running smoothly during a period of leave. Over the next 12 months we will be working on an HRIS implementation, so we’re looking for someone with hands on experience with HRIS design or systems migrations. Our team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems, making us the guardians of data accuracy and compliance.
Responsibilities
- Administering employee changes in our People systems
- Benefit sign up and opt out administration
- Issuing contractual change letters for our Monzonauts
- Managing the offboarding process for our leavers
- Issuing employment references, including regulatory references
- Supporting the compilation & checking of monthly payroll, and helping with pay queries
- Managing caregiver leave & other leave processes
- Answering general people queries for our Monzonauts
- Acting as a source of knowledge for all people policies, procedures and ways of working
- Managing our mandatory training programme, and supporting Learning & Development with administration and logistics for other required training programmes
- Supporting Monzo’s growth and expansion, responding to queries and managing robust processes across multiple EU countries
Auditing & Controls
- Carrying out audit checks within core people processes to ensure the task has been fulfilled accurately
- Regular data audits to ensure our data is accurate and complete
- Ad hoc audits of critical documentation, for example: right to work documents, employment contracts, options certificates
- Designing scalable People Operations workflows, supporting system migrations, and identifying opportunities to automate and optimise ways of working.
- Producing and continuously improving documentation for all people processes
- Supporting our People Partners & Advisors, Reward squad, Hiring squad and others on People wide projects
- Having great prioritisation skills to deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs).
- Having great attention to detail as we make systems changes and issue contracts and reference letters which have to be right first time.
- Having strong communication skills as we’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience.
- Having hands‑on experience with HRIS implementations and workflow design, including supporting system migrations, and proactively identifying opportunities to improve and streamline ways of working.
- Having an automation‑first mindset and enjoying finding ways to use AI or workflow automation to eliminate repetitive tasks.
Benefits
Fully remote.
Flexible working hours and trust to work enough hours to do your job well, at times that suit you and your team.
Learning budget of £1,000 a year for books, training courses and conferences.
And much more, see our full list of benefits.
Equal Opportunities
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
We are happy to accept preferred names and pronouns.
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