Associate Principal – Personal Lines Claims Analytics & Operations

Seeking an experienced Associate Principal with expertise in Personal Lines Claims to lead and drive claims management strategies.

Job Description

• Lead and oversee claims operations within the Personal Lines domain to ensure efficient and effective claims processing
• Develop and implement claims strategies that align with organizational goals and regulatory requirements
• Collaborate with crossfunctional teams to enhance claims handling processes and improve customer satisfaction, gathering interpreting and analyzing business data from multiple sources
• Developing and maintaining databases, data systems and data analytics tools
• Designing creating and maintaining comprehensive reports and visualizations
• Identifying trends and patterns to provide actionable insights
• Communicating findings and suggesting solutions to business challenges
• Mentor and guide junior team members to build capabilities within the claims function
• Stay updated with industry best practices, regulatory changes and technological advancements relevant to Personal Lines claims; support the development and deployment of digital tools and automation in claims processing to increase efficiency

Roles and Responsibilities

• Manage complex claims scenarios and provide expert guidance on claims adjudication and settlement
• Ensure compliance with company policies and regulatory standards in all claims activities
• Drive continuous improvement initiatives to optimize claims workflows and reduce turnaround times
• Liaise with internal stakeholders and external partners such as insurers, brokers and legal teams to resolve claims issues
• Hands‑on experience with PowerBI reporting preferred
• Lead risk assessment and mitigation efforts related to claims exposure, prepare reports and presentations for senior management on claims performance and strategic initiatives
• Champion a customer‑centric approach in claims handling to enhance service quality and retention

Skills

Mandatory Skills: P&C Commercial & Specialty lines – Claims

#J-18808-Ljbffr…