What are we building?
The last major technological shift – the rise of the consumer internet – created LinkedIn as the networked winner in recruitment. The next great shift is here. AI is transforming how people and companies connect and it will redefine the global labor market.
At Jack & Jill, we are building the company that leads this transformation.
We’re 10 months old, have released two agentic products (Jack and Jill), have built a brilliant team of Europe’s best engineers, operators and ex founders, are run rating over £1m revenue and have raised $20M, led by tier-1 VC Creandum (Lovable, Spotify, Black Forest Labs, Bolt) Read more on TechCrunch.
In the coming years, every knowledge worker will have an AI agent managing their career, and every company will have an AI agent helping them hire.
By connecting those agents, we’re building a new infrastructure for the future of the labor market itself.
If that vision excites you, come help us build it.
What is the role and who are we looking for?
We’re hiring a Founding Operator to join our Jill Delivery team. You won’t be in a box. You’ll work directly with our Jill Delivery Lead on our highest-leverage customer challenges, turning ideas into reality fast and making sure what we build actually works in the real world.
The initial mission is driving the Jill customer experience post-sale: a role that spans account management, customer success, expansion, product feedback, and the operational systems that underpin all of it. You’ll be responsible for taking customers from their first spark of value to a long-term, expanding relationship with Jill. As the company evolves, so will your focus.
This is a 0→1 role. You’ll start by doing things manually (jumping on calls, reviewing roles, nudging workflows) to understand where things break and where the value is. Then you’ll build the playbooks, tooling, and operating rhythms that make great delivery repeatable.
What you’ll actually do:
Take customers from interested to successful. You’ll pick up from the sales team once a customer has seen their first spark of value and take it from there. You’ll build the relationship, drive deep adoption, and get them to hires as fast as possible.
Drive adoption and outcomes. Make sure customers are getting real value: roles filled, time saved, hiring managers who feel genuinely supported by Jill.
Drive expansion. This is as much a commercial role as it is a delivery role. When a customer starts to see value from Jill, your job is to make sure they immediately put another role in. You’ll identify expansion opportunities across your book of business, build the relationships that make saying yes easy, and be accountable for growing revenue from existing customers, not just protecting it.
Manage relationships. Be the trusted point of contact for a portfolio of customers. Spot risk early, handle escalations calmly, and build the kind of partnerships where customers come to you before they even think about churning.
Feed the product. You’ll be closer to customer reality than almost anyone. Feed sharp, structured insight back to product and engineering so we keep building the right things.
Build the machine. Document what works, kill what doesn’t, and turn manual effort into repeatable process. Build dashboards, workflows, and feedback loops that make the team smarter every week.
You’ll be a great fit if
You’re sharp and structured. You think clearly under ambiguity, communicate with precision, and can hold a complex customer situation in your head while still moving fast.
You’ve been part of hiring processes. You understand what it’s like to be a hiring manager — the anxiety of a role sitting open too long, what a great candidate brief looks like, and why speed and communication matter so much. This gives you genuine empathy with our customers.
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