Helpdesk Operator – Facilities Management
Location: Bracknell
Pay: £14.45 Full-time | Temporary (3 months)
We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast‑paced, high‑profile environment supporting the delivery of essential FM services.
The Role
As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities‑related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.
Key Responsibilities
- Handling incoming calls and emails from clients and site users
- Logging jobs accurately onto the CAFM system
- Coordinating with engineers and subcontractors
- Monitoring job progress and ensuring SLAs are met
- Providing regular updates to stakeholders
- General administrative duties to support the FM team
What We’re Looking For
- Previous experience in a helpdesk, customer service, or FM environment (preferred)
- Strong communication and organisational skills
- Ability to work in a fast‑paced environment
- Good IT skills, including experience with CAFM systems (desirable)
- A proactive and customer‑focused approach
What’s On Offer
- Competitive hourly rate of £14.45
- Opportunity to work at a prestigious and well‑known site
- Supportive team environment
- Potential for long‑term opportunities
If you’re a motivated individual with a passion for delivering excellent service, we’d love to hear from you.
Apply now or get in touch for more information.
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