Property Manager

We are looking for a hardworking, efficient, and eager individual to join our Residential Lettings Management as a Property Manager, providing an exceptional service to our landlords and tenants.

About the Role

This role is based at 55 Baker Street, London. The Property Manager will be accountable for managing their own portfolio of properties during tenancy and fostering long‑term relationships with our key clients. The position requires a team player who ensures client satisfaction and retention.

Responsibilities

• Carry out pre‑tenancy works for the property portfolio, ensuring properties are in top condition for new tenants.
• Address and resolve any issues identified in check‑in reports to ensure tenant satisfaction and property compliance.
• Conduct property visits, document observations, and take necessary actions based on findings.
• Coordinate and oversee routine and reactive maintenance tasks promptly when required.
• Process and manage payment of invoices from contractors and suppliers, ensuring funds are available and documentation is accurate.
• Maintain accurate records of property details, landlord instructions, and tenancy agreement clauses on the CRM.
• Complete end‑of‑tenancy procedures on the CRM.
• Organise and archive files, including invoices, emails, reports, and other essential documents, for easy retrieval and compliance purposes.
• Foster positive relationships with both landlords and tenants, acting as a liaison to address concerns, answer queries, and facilitate effective communication.
• Review check‑out reports, agree deductions with landlords, and negotiate with tenants.
• Be responsible for TDS claims and update TDS records.
• Effectively communicate tenants’ and landlords’ obligations to relevant parties and ensure all parties are compliant.
• Be accountable for EICR remedial works and any findings from PAT and Gas inspections, ensuring properties are compliant.

Skills & Qualifications

• Experience in property management or a related field.
• Ability to handle maintenance tasks and coordinate with contractors and suppliers.
• Self‑motivated and able to work independently.
• Willing to participate in team activities and support the wider team.
• Excellent communication skills to foster positive relationships.
• Strong organisational skills with keen attention to detail to manage multiple tasks, maintain accurate records, and ensure adherence to regulations.
• Strong negotiation and problem‑solving skills.
• Knowledge of accounts/bookkeeping, transparent management of expenditure on behalf of clients.

Key Information

• Working hours: Monday – Friday, 9am-6pm
• Primary office location: 55 Baker Street, London
• Contract type: Perm
• Eligible for dynamic working: Yes
• Competitive salary

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