About the role
In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
Responsibilities
- Manage Shift Managers and Crew, leading from the front and being hands‑on, working on the line and in the dining area.
- Support the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers.
- Create an awesome working environment where people are happy to come to work and have fun while leading with our Values – Competitive, Enthusiastic, Family, Get It Done and Integrity.
- Ensure every customer is delighted with their order and their Five Guys experience – you will deal with complaints promptly in an open and honest way.
- Ensure each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long‑term plans.
- Have full ownership of your P&L, which means you will need to drive sales whilst controlling costs.
- Always lead with our values.
- Spot potential and develop your team to ensure a strong talent pipeline.
Rewards
- Achievable bonus scheme worth up to 15% of annual salary.
- Additional Secret Shopper bonus worth up to £2,000.
- High Performer Awards and Bonuses.
- Long Service Love2Shop voucher reward – 5 years £500, 10 years £1,000.
- 33 Days paid holiday.
- Paid breaks.
- Free burgers, fries and shakes while on shift.
- Life assurance.
- Access to Stream – a financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.
Other Perks
- Days out and social events.
- Invite to the annual Assistant Manager conference.
- Team competitions – Fry Cup and Olympics.
- Five Guys Perks – employee discount programme.
- Access to wellbeing support and employee assistance programme (EAP). Development opportunities to grow a career with us.
- Enhanced Maternity & Paternity Leave.
- Pension scheme.
Qualifications
- At least 1‑2 years of management experience in a similar role within a high‑volume hospitality or QSR environment.
- Experience running a busy shift and keeping the energy high.
- Track record of driving customer satisfaction scores, increasing engagement and consistently delivering excellent Mystery Shopper results and positive reviews.
- Experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
- Proven leadership skills – leading, coaching, and motivating a team, developing people and identifying future talent.
- Solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5‑star hygiene ratings.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Career Path
If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager – leading to a future as an Area Trainer, District Manager or a role in the Support Office.
#J-18808-Ljbffr…