Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Researcher, on a permanent contract to strengthen the team at its Barbour ABI business.
Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.
Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.
The Researcher role consists of researching current construction projects to an elevated level using the telephone, internet, and other communication sources to generate opportunities for our customers.
You will receive a 6‑month induction, including continuous training from a resolute Research Training Manager which includes 1:1 training, workshops, on‑the‑job coaching, training and development.
Key Accountabilities
- Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers.
- Interacting directly with customers through our internal CRM systems to answer queries on project information.
- Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations.
- Achieving KPI measures around project volume and quality of data gathered.
- Liaising with other colleagues within the business
- Building relationships with contacts within the construction industry
Qualifications
- Minimum of 2 years’ experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales
- GCSE pass in Maths and English – Grade C or above (or equivalent qualification)
- Effective Communicator
- Active listener
- An excellent telephone manner
- Experience working towards and achieving KPI’s.
- Resilience and great work ethic
- Dedication and commitment to producing consistently high-quality output.
- Team player, with a sound understanding of the role you can play in helping the wider team to succeed.
- Attention to detail
- Excellent organisational and time management skills.
- Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
- Experience of using CRM systems
Benefits
- Salary: £25,000 per annum
- 3pm finish on a Friday
- Hybrid working for everyone
- 25 to 30 days holiday
- Day off for your birthday
- Purchase extra holidays
- Volunteering days
- Pension and Life Assurance
- Great company culture that offers professional development, training and regular social events
Equal Opportunities
We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
#J-18808-Ljbffr…