Housing Support Worker, Darlington

Housing Support Worker

Join our Darlington Complex Needs team to provide housing‑related support to families aged 16 and over who may be experiencing homelessness, complex needs, or safeguarding concerns.

As a Housing Support Worker, you will deliver personalized, trauma‑informed support, empower families to maximise their independence, and help them transition into long‑term, sustainable housing. You will also provide tenancy support, including budgeting, rent management, and property upkeep.

About the role

We look for a compassionate, proactive, and organized individual with a passion for helping families thrive.

Responsibilities

• Deliver personalised, trauma‑informed support to families.
• Provide tenancy support, including budgeting, rent management, and property upkeep.
• Assist in navigating safeguarding and child protection procedures.

Qualifications

• Experience working with vulnerable families in supported accommodation.
• Strong communication skills; ability to build trust while maintaining professional boundaries.
• Knowledge of safeguarding and child protection procedures.
• UK driving licence (or equivalent) and access to a vehicle.

Benefits

• Flexible working options.
• Hybrid working.
• 25 days annual leave increasing to 30 days with service.
• Learning and career development opportunities with paid training.
• Free confidential Employee Assistance Programme.
• Employer contributory pension scheme.
• Maternity, paternity, and adoption benefits.
• Employee discounts.
• Access to Employee Networks and diversity initiatives.
• Health and wellbeing initiatives.
• Cycle to Work Scheme and Corporate Health Plan.

EEO Statement

We embrace diversity and are committed to creating an inclusive, anti‑racist environment where everyone can thrive by being their true self.

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