Job Summary
Job SummaryThis is a fixed term contract until 31 March 2027.We are looking for an Information Systems Support Assistant to join NIHR Academy. You will be a vital member of our small, dynamic IT team. You’ll be the first point of contact for our approximately 130 staff members, providing essential support and ensuring the seamless operation of our IT systems.We’re looking for an individual with proven experience in IT technical support with an understanding of Microsoft Azure, who can work effectively with minimal supervision. The successful candidate will demonstrate a proactive approach to learning, take full responsibility for their tasks, and possess a “can-do” attitude.If you are passionate about resolving technical challenges, engaging with users, and playing a key role committed to maintaining a high-performing IT environment, this position offers a perfect opportunity.
Job responsibilities
- Provide comprehensive IT support as the main contact for all in-hours technical queries.
- Quickly resolve hardware and software issues across laptops, mobile devices, and meeting room systems.
- Manage incidents and liaise with suppliers.
- Deliver user training.
- Perform essential system administration tasks, including managing user accounts, maintaining IT assets, and supporting Google Hub/Suite.
- Support installations and upgrades, update technical documentation, and ensure adherence to IT policies.
- Assist with compliance and risk monitoring to maintain secure and efficient IT operations for the NIHR Academy.
Qualifications
Proven experience in IT technical support with an understanding of Microsoft Azure.
Contact
For questions about this job, contact:
Tony Doubtfire Assistant Director – Information Systems and Support tony.doubtfire@nihr.ac.uk
EEO Statement
We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging.
Sponsorship Eligibility
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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