Customer Service Advisor

We are currently recruiting for a Customer Service Advisor to join a busy and growing freight logistics business based in LS27. This is a fantastic opportunity for someone with strong communication skills who enjoys working in a fast-paced customer-focused environment.

Key Responsibilities

• Handling inbound customer enquiries via phone and email
• Providing updates regarding deliveries, shipments and logistics queries
• Liaising with drivers, warehouses and internal departments to ensure smooth operations
• Resolving customer issues professionally and efficiently
• Updating internal systems with accurate information
• Building strong relationships with customers and providing excellent service throughout

About You

• Previous customer service experience within Transport/logistics
• Strong communication and organisational skills
• Comfortable working within a fast-paced environment
• Good IT skills and confident using multiple systems
• Positive and proactive attitude
• Ability to problem solve and work as part of a team

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