Customer Data Assistant

Working within the Business Contracts team, the Customer Data Analyst will be responsible for performing day-to-day tasks related to data reporting, statistics and communication. The role will involve analysing customer data to identify trends, patterns, and insights that can drive efficiencies in the supply chain. The Customer Data Analyst will work jointly with cross‑functional teams and will be responsible for processing data in collaboration with clients in order to update customer and drop point stock.

This is a full‑time role located in Studley with the option to work two days from home.

Key Responsibilities

• Deliver excellent customer service to all customers of LPR UK.
• Provide support to customers to identify solutions (generate reports / retrieve information from ERP / CRM systems).
• Work closely with all interfaces between customers and internal stakeholders.
• Receive customer queries, perceive information and support customers through email & phone.
• Maintain data in CRM system.
• Manage own workload and meet team objectives.
• Run ERP reports and analyse results.

Qualifications

• Data entry / data handling experience.
• Computer literate – CRM and ERP working experience.
• Analytical skills and attention to detail.
• Strong communication skills.
• Ability to work collaboratively in cross‑functional teams.
• Experience in the supply‑chain or logistics industry is a plus.
• 1 or more UK A levels or equivalent, or an apprenticeship in logistics/customer service.

What’s on offer?

• A competitive salary.
• 25 days of annual leave plus bank holidays.
• Working on circular solutions within an enthusiastic and ambitious team.
• Access to Employee Assistance Program.
• On‑site parking.
• Free monthly breakfasts and regular employee wellbeing events.

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