Customer Service Agent – Cambridge

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you’ll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of £14,100per annum – plus, an exciting bonus plan that rewards your success.

Please note, this is a Part Time position working 20 hours per week.

YOUR ROLE AT SIXT

• You welcome all customers upon arrival and gather feedback to improve their future rental experience
• You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
• You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
• You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Adaptability You excel in a dynamic environment and can work under pressure, both independently and as part of a team
• Attention to Detail You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections
• Communication You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings
• Flexibility You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service
• Driving License You hold a valid driving license and bring a minimum of 12 months driving experience

WHAT WE OFFER

• Competitive Compensation & Financial Security Receive an attractive monthly salary, performance-based bonus, and a guaranteed monthly bonus. Secure your future with enrolment in SIXT’s pension scheme
• Generous Time Off Enjoy 22 days of annual leave, plus bank holidays
• Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme

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